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Bella & Baxter Designs

Shipping Policy
At Bella & Baxter Designs, we strive to provide a smooth and timely shipping experience for our customers.
- Processing Time: All candles are hand-poured in small batches, and we aim to process and ship your order within 3-5 business days. During peak seasons or special promotions, processing times may vary slightly.
- Shipping Rates: Shipping rates are calculated at checkout based on the size and weight of your order and your shipping destination.
- Delivery Time: Once shipped, you will receive an email with tracking information. Standard shipping typically takes 3-7 business days depending on your location.
- Shipping Locations: We currently ship within the United States. At this time, we do not offer international shipping.
- Order Issues: If your package is delayed, damaged, or lost in transit, please contact us at BellaandBaxterDesigns@gmail.com within 7 days of your expected delivery date, and we’ll do our best to assist you.
Return & Exchange Policy
At Bella & Baxter Designs, we want you to be completely satisfied with your purchase. If for any reason you’re not, please review our return policy below:
- Returns: We accept returns on unused, unlit candles within 14 days of delivery. To initiate a return, please email us at BellaandBaxterDesigns@gmail.com with your reason for return. Once approved, return shipping costs will be the responsibility of the customer.
- Exchanges: If you received a damaged or defective item, we will gladly offer an exchange or replacement. Please contact us within 7 days of receiving your order with photos of the damaged product.
- Refunds: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Final Sale Items: Custom or personalized candles, including those where you select your scent and name, are final sale and not eligible for returns or exchanges unless damaged or defective.
For any additional questions or concerns regarding shipping or returns, please reach out to us at BellaandBaxterDesigns@gmail.comWe’re here to help!
These rules will help you achieve the best burn possible with your candles, too!
Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
We recommend burning for a maximum of 4 hours each time you enjoy your candle. Follow the 2-foot rule. Don't place a burning candle within 2 feet of clothing, books, curtains, or other flammable objects. Keep lit candles away from drafts, ceiling fans, and any air currents. This keeps the flame burning steadily in the center of the candle.
Trim the wick to ¼” before every burn. This helps prevent the flame from getting too large.
Keep candles out of the reach of children and pets. When burning multiple candles at once, always place them at least 3 inches apart from each other. A burning candle should never be used as a nightlight.
Always extinguish any lit candles before going to sleep. A candle should not be burned for more than four hours at a time, exceeding this could cause safety issues.
Using US grown natural soybeans for a creamy, smooth finish,
Phthalate Free
Non-toxic Glass Vessel with air tight rubber ring Bamboo Lid
Wick is a flat braided cotton wick with paper threads woven into the cotton also lead and zinc free.
14 oz. Height:10.8cm（lid included）, Diameter:89mm（lid included）
10 oz. Height: 96.5mm (lid included). Diameter: 81mm (lid included).

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Location

Mary Esther, Fl. 32569

Contact

BellaAndBaxterDesigns@gmail.com
(850) 865-6062